Infraconsoft.Com -FAQ 

updated as on 7th November 2020


1. what do you mean by "user license"?.

answer:-

a)In simple terms "user license ' means the number of login and password(s) of infraconsoft.com  software - to legally log in and use the software.
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2)Question:- You seem to be having about 10 modules, should we order for all or we can order only for few modules that are important to  us?
Answer:-a) you can order only for the modules that are needed for you. For your convenience we have 12 different plans for you to   choose, please visit our subcription plans page here   https://subdomain.infraconsoft.com/1-10-plans
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3) Question:- 
Do we need to purchase any other "Third party software" or any
hardware to run your software infraconsoft?

Answer:-

a) No Nothing, Not at all . You need not buy anything , all you need is a computer with internet connection and a browser thats all.
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4)Question:- 
Do you provide training on infraconsoft at our office , at our site ?

Answer:-a)Yes "On spot training" is provided for customers at
their office /at their site if requested @ extra cost.

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5)Question:-
Its pandemic now but we want the software to be implemented how it can be done? our staff are also working from home.? is there a "touchless /contact less facility for training and implementation of your software?
Answer:-a) YES!  We have the online implementation plan, where we do it all online. We have been successfully doing this for a long time , so there is absolutely no problem, we can do it online.
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6)Question:- 

Can we request for changes and customization in the
software as per our needs and specific requirements?

Answer:- a) Yes, sure it's possible at extra cost. This software is fully owned by Nissi Infotech P Ltd, so there is nothing that stops us from  providing you customization wherever possible  unless otherwise it completely changes the flow of software.  
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7)Question. You provide Tally* accounting software integration.Will my accounting details will be in your server? 

Answer:- 

No. Never. It works this way. Your inventory data that is entered by you in the infraconsoft software online is downloaded, (integrated, ) into your Tally* software from the cloud to your computer wherever your authenticated , accounting software is working . It happens all by a "click" of a button.

7b) Question :- Will i lose any of my data  when we keep doing the integration?
Answer:- Never , its all done perfectly , you need not worry about it. Its now 12 years plus we are doing it. nothing to worry.
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8)Question :-

We want software but we do not have such able staff to handle the software here. Can you provide staff with knowledge of your software to be permanently stationed at our office?

Answer:- 
Yes. Sure. We can provide.  We have already provided such staff to our existing customers. That will not be a problem.
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8a)Question:- We are not from India, do you send your staff outside india?

Answer:- YES, Except few countries , for all other countries we send staff.  All we look for is  the security and well being of our staff to be taken care by you, if that is assured, we can send our staff to any country. That will not be a problem.
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9)How can you assure that our data is secured with you?

answer-a:- If your question is about our integrity, then you can be 100% assured about the same. We have a "data protection manager"  So you need not worry about it.

answer-b:- if your question is about the "server security", then again you need not worry about it, we are in a world renowned data center with cloud technology. 

answer-c:- If your question is about "data back up" then again you need not worry about it. Though we are in a great server , we still do back ups in different geographical locations. We have never lost our customers data for the past 12 years.

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your questions still not answered? please send your questions to
infraconsoft-erp-3@nissiinfotech.com





 

NISSI INFOTECH PRIVATE LIMITED , 14/71,Subramaniapuram-IInd Street,
T.V.Swamy road west extension, R.S.puram, Coimbatore-641 002,
Tamil Nadu,India. Mobile : +91-98422-44488, 91-99940-93339
91-90037-44644
infraconsoft-erp-3@nissiinfotech.com
product website:-www.Infraconsoft.com
corporate website:- www.nissiinfotech.com

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